Shipping & Delivery

Here's everything you need to know about how we get your order from our kitchen to your door.

Order Processing

We process orders Monday through Friday, excluding holidays. Most orders go out within 1 to 3 business days. Orders placed after 6:30 AM PST will be processed the following business day. If you order on a weekend, processing starts on the next business day.

You'll get a confirmation email with tracking information once your order ships.

Shipping Rates

Shipping costs depend on your order total and where you're located. Here's the breakdown for standard shipping within the continental United States:

Orders $80 and over: free standard shipping
Orders $45 to $79.99: $7.95 standard shipping
Orders under $45: $9.95 standard shipping

These rates apply per shipment. If your order ships in multiple boxes, each shipment may be charged separately.

Delivery Times

Standard delivery within the US usually takes 3 to 7 business days after your order ships. Expedited options are available at checkout if you need it faster.

For international orders, delivery typically takes 7 to 21 business days depending on the destination country and how long customs takes to process it. We can't control customs delays, so please build in some buffer time if you're ordering for a specific occasion.

Warm Weather Shipping

This is important if you're ordering chocolate. When temperatures are high, we use insulated packaging and expedited delivery to keep your treats from melting. We may also hold shipments if the weather at the destination is too hot to guarantee safe delivery. If we hold your order, we'll let you know and ship it as soon as conditions improve.

During warm months, we generally don't ship orders on Thursdays or Fridays to avoid packages sitting in hot warehouses or trucks over the weekend.

Where We Ship

We ship to most addresses within the United States and internationally. If your address isn't available at checkout, it means we can't ship there right now. This is often due to local regulations or shipping carrier limitations.

We do ship to PO boxes and APO/FPO addresses for most items, though delivery times may be longer and we can't guarantee freshness for heat-sensitive products shipped to these locations.

Tracking

Once your order ships, you'll get a tracking number. You can use it on the carrier's website to see where your package is and get an estimated delivery date. If tracking hasn't updated in a few days, don't panic — carriers sometimes scan packages in batches.

If tracking shows no movement for more than 10 business days past the estimated delivery window, reach out to us and we'll investigate with the carrier.

Address Accuracy

Please double-check your shipping address before checking out. We can't change the address after an order is placed. If a package gets returned to us because of an incorrect address, we'll contact you to arrange redelivery — additional shipping charges will apply.

Missing or Lost Packages

If your tracking shows delivered but you can't find the package, check with neighbors and your building's mailroom first. If it's still missing, contact us and we'll work with the carrier to file a claim.

International Orders

International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are separate from what you pay us at checkout. We can't predict what they'll be, so please check with your local customs office before ordering if you're concerned about extra costs.